govern TechMania-Hosts relationship with you as a customer of our services. The term "TechMania-Hosts", "TMH”, "us" or "we" refer to the owner of the company,
TechMania-Hosts the term "you" and "client" refers to the user or client of TechMania-Hosts or visitor to our website.. The terms of service are enforced for
your benefit including keeping your account safe and stable, If you do not agree with these then you cannot purchase or use any of our products or services.
The following services/content are prohibited on all services from TechMania-Hosts
- Torrent Processes
- Copyright Infringement
- IRC in any form
- Nulled/Illegal Scripts or Content
- Fraudulent or phishing content/scripts
- Pirated Software/Warez
- IP or Port Scanners
- Sale of any kind of illegal substance
- Brute forcing in any way
- TCP/UDP Flooding
- Spam scripts (i.e. mail spam)
- Lottery Websites (exceptions may be agreed)
- Hateful/Racist/Harassment oriented websites
- Illegally publicising private information without an individual's permission
- Hacker focused websites/archives/programs
- Sites promoting any kind of illegal activity
- Adult content including Child Pornography
In addition, the following services/content are prohibited from use on our shared hosting, reseller, and master reseller hosting accounts
- SHOUTcast Servers (i.e. cast-control) and similar processes including game servers
- Shell/SSH/Telnet Scripts in any form
- Game servers
- Stand-alone server side processes
- Any type of web spider or page indexer
- File Sharing
- Real time chat applications (unless remotely hosted)
- Perl scripts (unless permission given)
- Proxy/VPN or other Gateway services
- Streaming Services
- Image/Music/Files Hosting or Sharing
Such prohibitions are necessary in order to ensure the integrity of service for other service users.
In order to maintain integrity of service for all users in a shared environment, it may be discovered from time to time that a certain account is not suitable
for operation in a shared hosting environment on our servers. In this instance TechMania-Hosts will contact the account holder to discuss options. In addition
to prohibited content listed above, customers of web hosting, reseller or master reseller services may not
- Use more than 15% of any system resource for more than 60 seconds
- Run MySQL queries longer than 15 seconds
- Include PHP files by URL instead of server path (simple to adjust)
- Use HTTPS protocol when not necessary (as it is more CPU intensive than HTTP)
- Cron jobs with intervals less than 15 minutes
You are not allowed to provide free hosting on any of our reseller plans. This is seen as a considerable security/fraud risk and is completely disallowed
without specific permission from TechMania-Hosts.
Where plans are marked as offering 'x' GB of resources, this refers to at least x1000 MB of resources. For example, if a hosting plan offers 5 GB of disk
space, you will receive at least 5000 MB of disk space (but not necessarily 5120 MB).
You are not allowed to use your hosting or reseller product as a backup or storage device. The only exception to this is up to 5 MySQL database backups and up
to 2 cPanel backups at any time. Any other backups created of the account must be downloaded to another location and removed from the hosting product
immediately. You cannot store backups from any other resource other than your hosting account under your hosting account.
Regular hosting plans cannot resell web hosting to other people under addon domains, sub domains, parked domains or any other method of reselling the hosting
service. If you wish to resell hosting you must use a reseller, VPS or dedicated server.
If you wish to offer music downloads or stream music, for both hosting-based products and SHOUTcast products, you must contact us first to prove that you have
permission from the authors to use their music and valid licenses in countries you provide the music to.
Any attempts by a customer or user of a customer's website to undermine or cause harm to a TechMania-Hosts server or customer is strictly prohibited. It may
result in immediate suspension or termination of all services with TechMania-Hosts. If your account information is stolen and abuse is carried out, you are
still responsible. This includes if your specific account has an attack, for example, a DoS attack and it uses an excessive amount of server resources.
We make no representation that the domain name you wish to register is capable of being registered by or for you or that it will be registered in your name.
You should not assume registration of your requested domain name(s) until you have been notified that it has been registered.
The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; ICANN in the case of most
domain name extensions and Nominet in the case of domain names ending with .UK. You shall ensure that you are aware of those terms and conditions and that you
comply with them. You shall have no right to bring any claim against us in respect of refusal to register a domain name. Any administration charge paid by you
to us shall be non-refundable notwithstanding refusal by the naming authority to register your desired name. We shall have no liability in respect of the use
by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute
arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to
make representations to the relevant naming authority but will not be obliged to take part in any such dispute.
We shall not release any domain to another provider unless full payment for that domain has been received by us. All charges payable by you for the services
shall be in accordance with the scale of charges and rates published from time to time by us on our web site and shall be due and payable in advance of our
Without prejudice to our other rights and remedies under this agreement, if any sum payable is not paid on or before the due date, we shall be entitled
forthwith to suspend the provision of services to you.
You shall indemnify us and keep us indemnified and hold us harmless from and against any breach by you of these Terms of Service and any claim brought against
us by a third party resulting from the provision of services by us to you and your use of the services.
If you fail to pay any sums due to us as they become due, we may suspend the services and/or terminate this agreement forthwith without notice to you. If you
break any of these terms and you fail to correct the breach within seven (7) days following written notice from us specifying the breach, we may terminate
this agreement forthwith. If you are a company and you go into insolvent liquidation or suffer the appointment of an administrator or administrative receiver
or enter into a voluntary arrangement with your creditors, we shall be entitled to terminate this agreement forthwith.
On termination of this agreement or suspension of the services we shall be entitled immediately to block your website and to remove all data located on it. We
shall be entitled to delete all such data but we may, at our discretion, hold such data for such period as we may decide to allow you to collect it at your
expense, subject to payment in full of any amounts outstanding and payable to us.
While TechMania-Hosts operate a backup system that creates and stores multiple backups weekly for each account on a respective web server, it should be noted
that these backups are for administrative purposes. TechMania-Hosts make no guarantee to the completeness and quality of each backup made or to the
availability of each backup set. It is the responsibility of the client to make full and regular backups of their account and hereby disclaim TechMania-Hosts
for any liability for any lost or damaged data, even if the cause of that loss is found to be the responsibility of TechMania-Hosts.
If for any reason it is not possible for us to complete one of our services (by service we mean one of the products listed on our website under the
page/category of "services"), or you change your mind before the service is installed/created then a full refund will be given. We offer a 7 day "cooling off"
period on all shared web hosting, reseller, master reseller, SHOUTcast and Linux VPS services. During the 7 days after your order was made, you may cancel at
any time and receive a full refund.
If you have previously ordered a product liable to the "cooling off" period, you cannot receive a refund on a new order of any similar product, even if you
cancel it during the "cooling off" period.
Refunds are not available any time for domain names, SSL certificates, dedicated IP addresses, completed labour services or licenses. Refunds will not be
provided if you have violated any policy set out in our Terms of Service.
If a client has previously requested a refund with the 7 days of previously ordering a product, they are required to wait 12 months before they may request
another refund within the refund deadline on any products they order.
PayPal subscriptions are the responsibility of the client. If the client cancels their product/service it is their responsibility to cancel their PayPal
subscription. TechMania-Hosts are not liable to refund subscription payments or payments for renewal of services.
You are able to add funds to your account (for example, add funds through PayPal as credit to your client account with us) to store as account credit. Funds
added which are stored as credit on your account cannot under any circumstances be refunded back to the original payment source, as with the SMS and Landline
Calls payments system.
TechMania-Hosts bills clients for 1 calendar month, 3 months, 6 months or 1 year periods. If during the relevant period a customer cancels their account they
will not receive any refund (unless during the 7 day "cooling off" period after ordering). Customers cannot put their accounts on "hold" or "delay". Customers
must pre-pay for the time they will use. Payments via SMS and landline telephone call cannot be refunded under any circumstances, however, if you pay for a
product or service using credit that has been added to your account via SMS or landline telephone call we can refund this back to your account as credit.
If payment is not received on the due date, TechMania-Hosts reserve the right to suspend your account and can delete all remaining data after 3 days. Under
normal circumstances, the account will be terminated 7 days after becoming overdue. We reserve the right to suspend access to your account if you do not pay
due invoices; we do send a reminder to you before you are due to pay via our client system. If your payment is overdue and you pay it late, then the period
for which you are paying will still have started on the date that the payment became due; it does not start from the day you pay the overdue payment. If money
is owed to TechMania-Hosts for any reason, including but not limited to PayPal disputes retracting funds which have been spent at TechMania-Hosts when you are
not liable to a refund, TechMania-Hosts reserve the right to suspend or terminate any or all of the services you have with TechMania-Hosts until owed funds
are repaid in full. You are not permitted to raise a PayPal dispute or file charge-back on any payment. This is seen as a breach of our terms of service.
We reserve the right to remove or modify services and in particular any special offer at any time. If a cost price to us is increased, such as renewal of
domains, then we must pass this price increase onto you also. We offer discounts on recurring/renewal prices to clients from time to time to thank the
client(s) for choosing us. You must contact us to find out if you are eligible for any additional discounts at any time. The amount you pay for a hosting
product will not increase from the time of purchase except if the service is being paid for in a currency other than GBP in which case the price will update
due to changing exchange rates from GBP to the local currency. However, we reserve the right to change any of the pricing, plans and packages displayed on
our website for new customers and orders. We reserve the right to cancel any service instantly without warning should you violate the terms of service in any
way. If you purchase one of our services and we request information regarding the Setup/completion of the service, you must respond within 14 days. If you do
not, we reserve the right to cancel your service without refund.
With regard to our price match promise, a discount of the price of a plan is at the discretion of Techmania-Hosts. A discount will apply for the first month
only unless otherwise stated. The price promise will match the price you show by offering you the same service with a 10% discount. Proof of existence of a
package to match the price to is required before we offer a discounted price.
Free bonuses which are activated with or after purchase will result in deductions if a refund is requested
- Domain name registration (price of extension listed on our website at time of purchase)
- ClientExec license - £4.00
- Account migrations - £2.00 (each )
- SSL Certificates - vary from £9.99 to £129.99
Other free bonuses may have varying deductions not listed above. You have the right to request to know what deduction would be made in advance to activating a
free bonus. In order to regain access to a previously free/included domain registration after cancellation, an additional administration fee of £4.49 will
Further to these deductions, in exceptional circumstances a small administration fee may also be applied for the administration involved in dealing with the
left over domain name and/or other free product.
We offer a refund for any unscheduled downtime at all (thus guarantee 100% uptime). We guarantee to refund the exact amount of downtime that you have
precisely. "Downtime" refers to any unscheduled downtime relating to our software/services - not data-centre network, power or hardware issues. We calculate
downtime by dividing your monthly/quarterly/semi-annually/annually paid price relevant to the amount of downtime incurred. "Downtime" is unscheduled if no
advance warning is available to the client. Scheduled downtime warnings will appear in the 'Network Issues' part of our client area (which is your
responsibility to check), and if a 'major' downtime will occur, an email may be sent to you in advance.
Clients are expected to make payments through their chosen payment method on time. Invoices are generated sixteen (16) days before product renewal dates.
Services held unpaid for a period of two (2) days after the due date will be suspended. Dedicated servers in arrears will be terminated 24 hours after the
renewal date of the service. Hosting, Reseller, SHOUTcast and VPS services still in arrears will be terminated, with the loss of all data after a period of
fourteen (14) days. Invoices still in arrears after three (3) days will be subject to a late fee of 15% of the total cost of the invoice.
Credit stored in a client area/billing area account may automatically be placed onto an invoice if an unpaid invoice is created in the account. If the invoice
is not due when the credit is added, the credit can be removed. However, if the date that the credit is added to the invoice is the date that the invoice is
due, the credit cannot be removed from the invoice.
In the event of a dispute regarding payment, you agree in the first instance to make contact with a representative of TechMania-Hosts before making contact
with your bank, credit card provider or other payment gateway (such as Paypal, OneBip). In the event of a dispute, this dispute must be filed with TechMania-
Hosts billing within a period of one (1) month of the date of invoice generation. In using the services provided by TechMania-Hosts, you agree to these terms
as described above.
In the event a dispute is filed before all reasonable steps taken as described above, TechMania-Hosts reserve the right to seize any purchased assets up to
the value of any loss we are incurred via our merchant providers, close your account, or refer your debt to a third party debt collection agency for
resolution. TechMania-Hosts also further reserve the right to proceed with further civil or criminal proceedings.
Sending of unsolicited e-mail, bulk emailing and spam in any form is strictly forbidden from all of TechMania-Hosts services. We also refuse to host any
website which is advertised by methods of spam including but not limited to spam via email, instant messaging, discussion boards, telephone or fax.
TechMania-Hosts reserves the right to charge you for blacklist removal or other costs incurred by misuse (i.e. spamming) from a service in your account,
whether the spam was intentional or unintentional.
TechMania-Hosts provide the ability for electronic mail to be sent via their platform through all services (excluding SHOUTcast). In using our services, you
do hereby confirm that all electronic communications are opt in, and that all solicited mailings comply with the terms of the CAN- SPAM Act of 2003 (and all
amendments) and the Data Protection Act 1998, and; The Privacy and Electronic Communications Regulations 2003 (and all subsequent amendments).
Complaints regarding unsolicited electronic mail will be billed at a rate of £80 per abuse complaint received in relation to your use of this service up
to a maximum of £3500 in any calendar month. TechMania-Hosts reserve the right to withdraw access to SMTP services or implement rate limiting against
any customer deemed to be in breach of these terms. In the event of violation, TechMania-Hosts will be the sole arbitrator as to the content in violation of
TechMania-Hosts offers a free domain (.com/.co.uk/.net/.org/.info/.biz) for cPanel Shared Hosting and WHM Reseller Hosting on annually payment term when using
payment method PayPal or Google Checkout. The free domain remains at no cost to the customer as long as they renew their web hosting service. The free domain
remains property of TechMania-Hosts for a period of 3 months after the initial order. If a customer wishes to transfer the domain away from us during this 3
months, the registration fee must be paid. The free domain is tied to our name servers and IP address while they remain property of TechMania-Hosts. The
customer can transfer the free domain away from us after 3 months at no charge. If the client cancels/fails to renew their product before the 3 month period,
and does not pay the registration fee to maintain the domain, TechMania-Hosts reserve the right to seize and auction said domain names.
When a product is listed as "Pre-Order" the prices are unconfirmed and subject to change. If you are unhappy with the final price after the pre-order event
you can request a cancellation via the client area you will also be credited £1.00 to your account which will only be granted at the discretion of the
TechMania-Hosts representative dealing with the issue.
All opinions expressed by employees of TechMania-Hosts on sites, services and other communication forms external to the official TechMania-Hosts domains
(techmania-hosts.com, tmhnetwork.com) are the opinion of the employee and may not reflect the opinion of TechMania-Hosts or third party partners to TechMania-
Hosts. Suspected breaches of this policy should be e-mailed to support
By registering as a client of TechMania-Hosts, you are unable to cancel your registration or have your account removed from our client records at any point
TechMania-Hosts reserve the right to suspend usage of any product we offer for any reason at any time without warning. This is a precautionary measure and
will be used if there is suspicion of or evidence of a breach of our terms of service.
TechMania-Hosts are not responsible for errors of any type, but we will try and help you to fix them via support. We are not responsible to provide support
for third-party products and software on any of our services.
To register as a client at TechMania-Hosts and order any products, you must be in a position in your country to legally agree to this Terms of Service. If we
have suspicion that you are not, we reserve the right to suspend or terminate any of your products unless you provide verification of your age in terms of a
valid identification (see Disclaimer) within the time frame we specify.
When we offer a "fully" or "semi"/"partially" managed service for any of our services, this is subject to the knowledge and experience which we are able to
provide you with. If we are unable to help you with an issue, despite it being a managed service, we cannot be held liable to provide any form of
compensation. We will always try to assist you to our best ability.
TechMania-Hosts reserve the right to search through any and all files on its servers. If any files are found to break the Terms of Service, we reserve the
right to immediately remove, suspend or deal with these as may be required with the authorities. TechMania-Hosts will in no way be held responsible for any
files found on its server, which are uploaded by a customer.
If you connect to your SHOUTcast or any SHOUTcast in your account over the allowed/specified bitrate TechMania-Hosts reserves the right to suspend or
terminate your product.
Should we be required or decide to show logs of chat/support tickets to any party, we reserve the right to display this information including any recorded
communication with any representative of TechMania-Hosts.
If you request to push/move/transfer a product or a credit balance to another client in our system, you cannot reverse this request and have the product or
credit balance moved back to you. It is a one-way transfer, which cannot be reversed unless the client who has received the service/credit requests it to be
transferred again. TechMania-Hosts will only push/move/transfer a product when we deem it suitable, and at our discretion. We make no guarantees that we will
move a product to another client account.
Valid contact details are required to use our service. This includes a valid name, address and telephone number. If valid contact details are not provided,
these terms of service and other documentation become null and void in terms of TechMania-Hosts' liability and we reserve the right to suspend or terminate
your service at any time.
TechMania-Hosts reserves the right to check orders after they are completed, if an order is marked/suspected as/of high risk after processing, we reserve the
right to cancel such order. An appropriate refund will be made via the method of payment of the customer or an otherwise appropriate method. TechMania-Hosts
reserve the right to suspend or terminate any services immediately after detecting fraudulent activity or under suspicion of breach of these terms of service.
Free SSL certificates are issued subject to availability. A dedicated IP address is required in order to use/request an SSL certificate. Each SSL certificate
must have its own individual dedicated IP address. If paying annually, the SSL certificate will last for the life of the plan. If paying on any other payment
term, the free SSL certificate will last for 90 days at which point it can no longer be used. Upon expiration of any free/paid certificate, a new SSL
certificate can be purchased and installed to the same location.
Affiliate commissions are paid out on request when reaching a minimum of £20 owed. These are paid out as credit within your TechMania-Hosts client area
account. The percentage commission is stated clearly upon sign up to the affiliate scheme and will not change for referrals already made but can be changed
for future referrals/commissions. Dedicated server and windows VPS products are exempt from affiliate commissions and no commissions are paid out for
referrals of these products under any circumstances. If a customer requests a refund as per our 7 day money back guarantee or submits a charge back where we
lose out financially, you will not gain the commission. We reserve the right to remove affiliate status from a customer's account at any time for any, or no, reason.
Issuing of free bonuses including but not limited to free ClientExec licenses and free 0844 numbers is done at TechMania-Hosts discretion. You may have to
request your free bonus via support ticket. It is only possible to get a free bonus when you purchase a product. When that product is cancelled/terminated,
your free bonus is too. TechMania-Hosts reserve the right to cancel your free bonus at any time if we feel that we need to. Free bonuses are issued subject to
If a ClientExec license is activated as a free bonus (with a service), you cannot change the domain it is licensed to beyond the initial issue of the license.
With regard to free 0844 numbers on selected plans, you must send in a support ticket requesting your number after your purchase. Your 0844 number can
redirect calls to UK landlines only. You will be able to customize various parts of your line, and we will ask you questions regarding how you want it
customized. An example is that you can choose the genre of your on hold music that your customers hear when on hold. 0844 numbers are issued subject to
availability. 0844 numbers may not be able to be issued. In replacement, an 0843 number may be issued instead. If you do not receive any calls for 30 days at
any point, the telephone number will be terminated and cannot be re-activated.
Free transfers of accounts to our services are available for the first 30 days from sign up date. If required after this time a fee of £1 per transfer may be
charged. Free account transfers for reseller/VPS plans are limited to 30 cPanel accounts. If you require a transfer of more than this number of accounts,
additional transfers will be charged at £1 per account transferred (discounts available for significantly higher).
If there is any abuse, mistreatment or threats to any TechMania-Hosts staff of any kind, including use of foul language, TechMania-Hosts reserve the right to
suspend or terminate the account related to the abuse until further notice. We do not tolerate abuse and will take this rule very seriously. If you disclose
the URL, location or content of your account or any support ticket, and/or such abuse to staff is given by somebody else, you are still liable to this rule.
This rule can also be enforced on you if you are involved with abuse on another customer's support ticket. Please keep all information you are given
Messages deemed by staff as spam from you or your account onto any of our systems, including our support ticket system, may result in suspension of service,
termination or refusal to provide support.
TechMania-Hosts are not responsible for any damages your business may suffer. TechMania-Hosts do not make implied or written warranties for any of our
services. TechMania-Hosts deny any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non- delivery, wrong
delivery, and any and all service interruptions. It is very unlikely that such data loss or disruption will happen, and we will always undertake everything
within our control to prevent such an event. You hereby agree not to hold TechMania-Hosts responsible for any such claims.
We reserve the right to refuse service to anyone at any time without explanation.
It is your sole responsibility to make sure your data gets backed up in case a crash does occur. If, in extreme circumstances, loss of data does occur,
TechMania-Hosts will work to recover the lost data. TechMania-Hosts cannot be held responsible for data and/or backups stored on their servers, nor for any
data loss should it occur.
The delivery times stated on our website and by our representatives can only be taken as estimates, they cannot be considered as factual information, merely
an approximation to our best ability. A delay of any kind in the delivery of a customer’s service/product does not entitle the customer to a refund or
compensation, but we will always do our best to meet our estimations.
TechMania-Hosts reserve the right to ask for proof of identity and address at any time for any reason. If you are unable to supply the requested documents,
your service may be subject to suspension or termination immediately. The only accepted documents are: Government issued documents, such as passports,
identity documents, driver licenses, military issued ID, tax registration/notice letters, business registration etc. OR Utility bills, as well as bills for
telephone services, internet services, cable/satellite television services, credit/debit card statements etc.
a result of any such amended Terms and Policies, you must provide notice of your wish to terminate your use of the service.
TO THE EXTENT ALLOWED BY APPLICABLE LAW, IN ANY EVENT SHALL TECHMANIA-HOSYS OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING WITHOUT
LIMITATION, ANY LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE OR DATA, INTERRUPTION OF BUSINESS, OR FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES OF ANY KIND, EVEN IF TECHMANIA-HOSYS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL
PURPOSE OF ANY LIMITED REMEDY.
IN NO EVENT WILL TECHMANIA-HOSYS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM AGAINST LICENSEE BY ANY THIRD PARTY. IN NO EVENT SHALL TECHMANIA-HOSYS OR ITS
SUPPLIERS BE LIABLE FOR THE FOLLOWING: (I) ANY REPRESENTATION OR WARRANTY MADE TO ANY THIRD PARTY BY LICENSEE, ANY DISTRIBUTOR OR THEIR RESPECTIVE AGENTS;
(II) FAILURE OF THE PRODUCTS TO PERFORM; (III) FAILURE OF THE PRODUCTS TO PROVIDE SECURITY